West Notifications
All Systems Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Presence Operational
CivicLive Operational
SafeMail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 17, 2019
Completed - The scheduled maintenance has been completed.
Jul 17, 00:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Tuesday July 16th, 2019, and is expected to conclude by 12:01 AM Central on Wednesday, July 17th, 2019.

Although downtime is not expected, users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Jul 15, 16:26 CDT
Jul 15, 2019
Resolved - This incident has been resolved.
Jul 15, 14:17 CDT
Monitoring - At this time, all previously affected SchoolMessenger Presence sites that were down are accessible and functioning normally.

Technical teams are continuing to monitor the situation. Any status changes will be posted here should they occur.

Click "Subscribe to Updates" above to subscribe to incident and maintenance notifications for the products of your choice via email for all updates or via SMS for resolution notifications.
Jul 15, 13:21 CDT
Investigating - At 12:00 PM Central, certain SchoolMessenger Presence sites began to experience runtime errors when users and visitors attempt to access them.

If your site is accessible, then it is not affected by this partial outage.

Technical teams were immediately alerted and are actively troubleshooting the issue.

Updates will be posted here as they occur.

Please click "Subscribe to Updates" above to subscribe to incident and maintenance notifications for the products of your choice via email for all updates or via SMS for resolution notifications.
Jul 15, 12:24 CDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:00 CDT
Scheduled - System maintenance for CivicLive hosted sites is scheduled to begin at 11:00 PM Central on Thursday, July 11th, 2019, and is expected to conclude by 6:00 AM Central on Friday, July 12th, 2019.

Although any periods of downtime are expected to be minor and brief, users and visitors of CivicLive hosted sites may be intermittently unable to access the sites for the duration of the maintenance.
Jul 9, 16:36 CDT
Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:00 CDT
Scheduled - System maintenance for SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Thursday, July 11th, 2019, and is expected to conclude by 6:00 AM Central on Friday, July 12th, 2019.

Although any periods of downtime are expected to be minor and brief, users and visitors of SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Jul 9, 16:34 CDT
Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019
Completed - The scheduled maintenance has been completed.
Jul 3, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 00:30 CDT
Scheduled - System maintenance for CivicLive hosted sites is scheduled to begin at 12:30 AM Central on Wednesday, July 3rd, 2019, and is expected to conclude by 1:30 AM Central on Wednesday, July 3rd, 2019.

Although downtime is not expected, users and visitors of CivicLive hosted sites may be intermittently unable to access the sites for the duration of the maintenance.
Jun 28, 11:38 CDT
Completed - The scheduled maintenance has been completed.
Jul 3, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 00:30 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 12:30 AM Central on Wednesday, July 3rd, 2019, and is expected to conclude by 1:30 AM Central on Wednesday, July 3rd, 2019.

Although downtime is not expected, users and visitors of SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Jun 28, 11:37 CDT