SchoolMessenger Solutions (EDU)
Investigating - This week on Friday, January 18th beginning at 11:00 PM CT, maintenance for the SchoolMessenger Presence platform will be performed.

During the maintenance window, while it is unlikely, small periods of interruption to service may be experienced.

To be up to date on future maintenance, please visit the Maintenance section below on this page, which links to the corresponding Maintenance notification pages for your SchoolMesenger solutions on Resource Central. You can also bookmark those Resource Central pages at any time to access them directly.

Note: If you do not currently have a Resource Central Account, users of SchoolMessenger solutions can create a free account quickly by clicking the "Sign Up" button on the page in the links below. Accounts are typically approved and accessible within 24 hours.
Jan 18, 08:41 CST
Communicate Operational
Email delivery   Operational
SMS (text messaging) delivery   Operational
Phone call delivery   Operational
Social Media   Operational
SecureFile (secure document delivery)   Operational
SafeArrival   Operational
SM App   Operational
User Login   Operational
Presence   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Communicate and Presence Scheduled Maintenance Dec 31, 00:00 - Jun 1, 03:00 CST
Please use the below link to access scheduled Presence maintenance updates on our Resource Central page.

https://resourcecentral.schoolmessenger.com/presence/scheduled_maintenance

Please use the below link to access scheduled Communicate maintenance updates on our Resource Central page.

https://resourcecentral.schoolmessenger.com/communicate/scheduled_maintenance
Posted on Nov 13, 15:09 CST
Past Incidents
Jan 17, 2019
Resolved - This incident is confirmed to have been resolved.
Jan 17, 11:18 CST
Monitoring - Login issues that began this morning for Canadian instances of SchoolMessenger Communicate have been resolved as of 9:39 AM CT.

The technical teams are monitoring the status for any deviations, and any changes in status will be posted here if they occur.

Please subscribe to this incident for real-time updates via email and/or SMS.
Jan 17, 09:52 CST
Investigating - This morning, issues logging in to Canadian instances of SchoolMessenger Communicate began. Technical teams were immediately alerted and are engaged in troubleshooting and mitigation now.

Updates will be posted here as they occur.

Please subscribe to this incident for real-time updates via email and/or SMS.
Jan 17, 09:27 CST
Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019
Resolved - The maintenance has been reverted for now. Please visit Resource Central, linked below, for future maintenance, or visit this page for status information.
Jan 14, 08:08 CST
Update - The maintenance has been reverted for now. Please visit Resource Central, linked below, for future maintenance, or visit this page for status information.
Jan 12, 09:09 CST
Monitoring - This week on Friday, January 11th beginning at 11:00 PM CT, maintenance for the SchoolMessenger Presence platform will be performed.

During the maintenance window, while it is unlikely, small periods of interruption to service may be experienced.

To be up to date on future maintenance, please visit the Maintenance section below on this page, which links to the corresponding Maintenance notification pages for your SchoolMesenger solutions on Resource Central. You can also bookmark those Resource Central pages at any time to access them directly.

Note: If you do not currently have a Resource Central Account, users of SchoolMessenger solutions can create a free account quickly by clicking the "Sign Up" button on the page in the links below. Accounts are typically approved and accessible within 24 hours.
Jan 10, 10:18 CST
Jan 13, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.