Intrado Notifications
All Systems Operational
Uptime over the past 90 days. View historical uptime.
CivicLive Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
Reporting/Surveys/Forms Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Operational
SafeMail Operational
Resource Central Operational
90 days ago
100.0 % uptime
Today
Talentova Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
CHG0144077/ CHG0144078 - SchoolMessenger Communicate (USA & CA), GroupCast Maintenance - 10/1 @ 10:00 PM CT - 10/2 @ 3:00 AM CT Oct 1, 22:00 - Oct 2, 03:00 CDT
System maintenance for SchoolMessenger Communicate (USA and Canada regions) and GroupCast is scheduled to begin at 10:00 PM Central on Friday, October 1, 2021 and is expected to conclude by 3:00 AM Central on Saturday, October 2, 2021.

There will be a brief period in which the services will be offline, so users may be unable to access Communicate and GroupCast at times during the maintenance.
Posted on Sep 24, 19:49 CDT
Past Incidents
Sep 27, 2021

No incidents reported today.

Sep 26, 2021

No incidents reported.

Sep 25, 2021
CHG0142549 - SchoolMessenger Presence Maintenance - 9/24 @ 11 PM CT to 9/25 @ 9 AM CT
Completed - The scheduled maintenance has been completed.
Sep 25, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 CDT
Scheduled - System maintenance for SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Friday, September 24, 2021 and is expected to conclude by 9:00 AM Central on Saturday, September 25, 2021.

No impact to Presence sites is expected during the maintenance period.
Sep 10, 11:17 CDT
CHG0141915 - SchoolMessenger Presence Maintenance - 9/24 @ 11 PM CT to 9/25 @ 6 AM CT
Completed - The scheduled maintenance has been completed.
Sep 25, 06:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 CDT
Scheduled - System maintenance for a small number of SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Friday, September 24, 2021 and is expected to conclude by 6:00 AM Central on Saturday, September 25, 2021.

Users and visitors of the affected SchoolMessenger Presence sites may be unable to access the sites for the duration of the maintenance.
Sep 8, 19:51 CDT
Sep 24, 2021
Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
CHG0142966 - CivicLive & SchoolMessenger Presence Maintenance - 9/16 @ 11:00 PM CT to 9/17 @ 3:00 AM CT
Completed - The scheduled maintenance has been completed.
Sep 17, 03:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:00 CDT
Scheduled - System maintenance for the CivicLive and SchoolMessenger Presence platforms is scheduled to begin at 11:00 PM Central on Thursday, September 16, 2021 and is expected to conclude by 3:00 AM Central on Friday, September 17, 2021.

Users and visitors of the affected CivicLive and SchoolMessenger Presence sites will be unable to access the sites for the duration of the maintenance.
Sep 14, 20:31 CDT
Sep 16, 2021
Sep 15, 2021
INC0948372 - Presence sites intermittently unavailable
Resolved - This incident has been resolved.
Sep 15, 16:59 CDT
Monitoring - This intermittent access issue experienced for the School Messenger Presence sites is now considered resolved. The technical teams will continue to monitor platform stability.
Sep 15, 11:28 CDT
Update - Intrado teams continue to investigate this issue causing multiple Presence sites to be intermittently unavailable and are working towards a mitigation path. Further updates will be provided as they become available.
Sep 15, 10:15 CDT
Investigating - Intrado is currently investigating an issue causing multiple Presence sites to be intermittently unavailable. Multiple teams are involved in these investigations and updates will be provided as they become available.
Sep 15, 08:31 CDT
INC0948467 - Canadian-based SafeArrival was inaccessible
Resolved - Earlier this morning, the Canadian-based SafeArrival platform was inaccessible for a brief period. The platform is now accessible. This incident has been resolved.
Sep 15, 09:58 CDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021
CHG0141270 - SafeArrival Maintenance - 9/12 @ 10:00 PM CT to 9/13 @ 1:00 AM CT
Completed - The scheduled maintenance has been completed.
Sep 13, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 22:00 CDT
Scheduled - Intrado will be conducting platform maintenance, which is scheduled to begin at 10:00 PM Central on Sunday, September 12, 2021, and is expected to conclude by 1:00 AM Central on Monday, September 13, 2021.

While minimal impact is anticipated due to the maintenance being performed outside of school hours, parents will be unable to report future absences for a period of about 20 minutes during the scheduled maintenance window.
Sep 8, 13:16 CDT
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