SchoolMessenger Solutions (EDU)
All Systems Operational
Communicate Operational
Email delivery   Operational
SMS (text messaging) delivery   Operational
Phone call delivery   Operational
Social Media   Operational
SecureFile (secure document delivery)   Operational
SafeArrival   Operational
SM App   Operational
Presence   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2018

No incidents reported today.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018
Resolved - The issue with the email system was resolved.
Oct 18, 20:00 CDT
Monitoring - This afternoon from aproximately 2:06 PM CT until 2:54 PM CT, certain email broadcasts sent from SchoolMessenger Communicate may have experienced delays in reaching their destination. All other delivery channels were operational. The issue is now resolved as of 2:54 PM CT. If you have sent an email broadcast that returned a result of "Unsent" for the majority of your email recipients, it may be advisable to copy and resend the broadcast. If the broadcast contained mixed destinations (phone, SMS) in addition to the email, you may wish to recreate the broadcast and send only to email.
Oct 18, 16:33 CDT
Oct 17, 2018

No incidents reported.

Oct 16, 2018
Resolved - At this time, the intermittent performance issues with certain Presence websites are now resolved and sites are working as intended.

Please subscribe to incidents on this status page as they occur for real-time updates via email and/or SMS.
Oct 16, 13:47 CDT
Monitoring - At this time, intermittent performance issues with certain Presence websites began. The technical team has identified this issue and the sites are working as intended now. We will continue to monitor for any future issues.

Updates will be posted here as soon as new information is available.

Please subscribe to this incident for real-time updates via email and/or SMS.
Oct 16, 08:36 CDT
Investigating - At this time, intermittent performance issues with certain Presence websites began. The technical team is investigating this currently.

Updates will be posted here as soon as new information is available.

Please subscribe to this incident for real-time updates via email and/or SMS.
Oct 16, 07:36 CDT
Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018
Resolved - This incident has been resolved.
Oct 9, 11:37 CDT
Monitoring - At this time, Presence sites are fully operational, but the technical team is monitoring for any changes actively.

Any changes to the status of the sites will be posted here.

Please subscribe to incidents on this page for real-time updates via email and/or SMS.
Oct 4, 16:45 CDT
Investigating - This morning, intermittent performance issues when accessing certain Presence websites began. This is being investigated, and updates will be posted on this status page.

Please subscribe to this incident on that page for real-time updates via email and/or SMS.
Oct 4, 08:27 CDT
Monitoring - At this time, Presence sites are fully operational.

Any changes to the status of the sites will be posted here.

Please subscribe to incidents on this page for real-time updates via email and/or SMS.
Oct 4, 03:18 CDT
Resolved - This specific issue has been resolved.
Oct 9, 11:36 CDT
Monitoring - At this time, SafeArrival Admin interface and SchoolMessenger App (mobile app and web interfaces) for Canada-based customers, as well as the parent interfaces, are fully functional.

Please subscribe to active incidents here for real-time updates via email and/or SMS.
Oct 3, 21:00 CDT
Oct 8, 2018

No incidents reported.