SchoolMessenger Solutions (EDU)
All Systems Operational
Communicate Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SM App Operational
User Login Operational
SafeMail Operational
Presence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Communicate and Presence Scheduled Maintenance Dec 31, 00:00 - Jun 1, 03:00 CDT
Please use the below link to access scheduled Presence maintenance updates on our Resource Central page.

https://resourcecentral.schoolmessenger.com/presence/scheduled_maintenance

Please use the below link to access scheduled Communicate maintenance updates on our Resource Central page.

https://resourcecentral.schoolmessenger.com/communicate/scheduled_maintenance
Posted on Nov 13, 15:09 CST
Past Incidents
Apr 22, 2019

No incidents reported today.

Apr 21, 2019

No incidents reported.

Apr 20, 2019
Maintenance Notice - SchoolMessenger Communicate - 4/19 @ 10 PM CT - 4/20 2 AM CT
Resolved - This maintenance has concluded.
Apr 20, 09:13 CDT
Monitoring - System maintenance for the US and Canada instances of SchoolMessenger Communicate is scheduled to begin at 10:00 PM Central on Friday, April 19th, 2019, and is expected to conclude by 2:00 AM Central on Saturday, April 20th, 2019.

During the maintenance, Communicate and its functions may temporarily be inaccessible to users.
Apr 19, 14:36 CDT
Apr 18, 2019
INC0230552 - Intermittent Issues with Canada SafeArrival Inbound Number
Resolved - This incident has been resolved.
Apr 18, 08:38 CDT
Monitoring - At this time, The Canada SchoolMessenger Inbound SafeArrival Number is working and functioning normally.

Technical teams are monitoring the situation, and any changes in status will be posted here as they occur.

Please subscribe to this incident via email for updates or via SMS for resolution notification.
Apr 18, 08:24 CDT
Investigating - Earlier this morning, The Canada SchoolMessenger platform reported that the Inbound SafeArrival number is encountering intermittent issues. These issues have been reported and the technical team is currently working towards a solution.

To report absences, Parents can access their SafeArrival mobile application via the SM App/Website.

Please subscribe to this incident via email for real-time updates, and/or via SMS for resolution notification.
Apr 18, 07:50 CDT
Apr 17, 2019

No incidents reported.

Apr 16, 2019
INC0228919 - Images not loading for SchoolMessenger Presence sites for Apple or Java
Resolved - This incident has been resolved.
Apr 16, 16:07 CDT
Monitoring - As of 3:29 PM CT, impact to the SchoolMessenger Presence sites has ceased, and all content is now accessible normally.

Technical teams continue to monitor the situation, and any changes in status will be posted here if they occur.

Please subscribe to this incident via email for real-time updates, and/or to SMS for resolution notification.
Apr 16, 15:31 CDT
Identified - The issue has been identified earlier by the technical teams, who continue to work to full resolution.

As of 3:05 PM CT, content on SchoolMessenger Presence sites appears to be normally accessible, but until resolution, although not expected, certain devices accessing the content of certain sites may still experience intermittent issues.

Updates will be posted her as they occur.

Pleases subscribe to this incident via email for real-time updates, and/or via SMS for resolution notification.
Apr 16, 15:05 CDT
Investigating - This morning, certain content for certain SchoolMessenger Presence sites began to display improperly on certain Apple or Java-using devices. Visitors may not be able to view or interact with the content for the duration of the incident.

Technical teams were immediately alerted and continue to troubleshoot the incident as of 11:40 AM CT. Updates will be posted here as they occur.

Please subscribe to this incident via email for real-time updates, and/or via SMS for resolution notification.
Apr 16, 11:40 CDT
Apr 15, 2019
INC0228057 - Images not loading for SchoolMessenger Presence sites.
Resolved - This incident has been resolved.
Apr 15, 17:48 CDT
Monitoring - Images, content and formatting for SchoolMessenger Presence sites affected by the earlier incident are now functioning as expected as of 3:30 PM CT.

Technical teams continue to monitor the situation, and any changes in status will be posted here as they occur.

Please subscribe to this incident via email for updates or via SMS for resolution notification.
Apr 15, 17:27 CDT
Identified - Technical teams have identified the issue, and mitigation of impact is still in progress as of 4:24 PM CT.

We have a partnership with a third-party content delivery service who works in conjunction with us to provide faster delivery of content such as images and formatting on SchoolMessenger Presence sites. The line of communication between their service and West was unexpectedly disconnected. West technical teams immediately reached out to them and escalated the concern. There is an estimated, tentative completion time for the resolution set for 4:45 PM CT; however, it could be resolved sooner. Updates will be posted here with more information as it becomes available.

As resolution is currently underway, formatting, images and other content for certain SchoolMessenger Presence sites may continue to load incorrectly.

Updates to the status of this incident will be posted here as they occur.

Please subscribe to this incident via email for real-time updates, and/or via SMS for resolution notification.
Apr 15, 16:24 CDT
Investigating - This morning, some images or content are not loading for certain SchoolMessenger Presence sites. Visitors may not be able to view or interact with the content for the duration of the incident.

Technical teams were immediately alerted and continue to troubleshoot the incident. Updates will be posted here as they occur.

Please subscribe to this incident via email for real-time updates, and/or via SMS for resolution notification.
Apr 15, 08:29 CDT
Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019
INC0226498 - Intermittent Performance Interruptions for Certain SchoolMessenger Presence Sites
Resolved - This incident has been resolved.
Apr 12, 15:01 CDT
Monitoring - As of 12:50 PM Central, SchoolMessenger Presence sites are accessible and functioning as expected.

Technical teams continue to closely monitor the situation. Any status changes will be posted here.

Please subscribe to this incident via email for updates, and/or via SMS for resolution notifications.
Apr 12, 13:48 CDT
Investigating - This morning, intermittent performance interruptions began for a certain few SchoolMessenger Presence sites. For the sites affected, the sites may load slowly or unusually.

Technical teams were immediately alerted and are actively troubleshooting the incident. Updates will be posted here as they occur.

Please subscribe to this incident via email for real-time updates, and/or via SMS for resolution notification.
Apr 12, 11:58 CDT
Maintenance Notice - SchoolMessenger Presence Sites - 4/11 @ 11 PM CST - 4/12 @ 5 AM CST
Resolved - The maintenance has concluded.
Apr 12, 08:04 CDT
Monitoring - System maintenance for SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Thursday, April 11th, 2019, and is expected to conclude by 5:00 AM Central on Friday, April 12th, 2019.

Users and visitors of SchoolMessenger Presence sites may experience intermittent accessibility during the maintenance window.
Apr 9, 14:18 CDT
Apr 11, 2019

No incidents reported.

Apr 10, 2019
INC0224756 -Intermittent Accessibility for Certain SchoolMessenger Presence Sites
Resolved - This incident has been resolved.
Apr 10, 15:20 CDT
Monitoring - As of 2:30 PM Central, SchoolMessenger Presence sites are functioning normally and accessible.

Technical teams are monitoring the situation, and any changes in status will be posted here as they occur.

Please subscribe to this incident via email for updates or via SMS for resolution notification.
Apr 10, 14:42 CDT
Investigating - At 2:15 PM Central, certain SchoolMessenger Presence sites began to exhibit intermittent accessibility. Technical teams were immediately engaged and are actively troubleshooting.

Updates will be posted here as they occur.

Please subscribe to this incident via email for updates or via SMS for resolution notification.
Apr 10, 14:29 CDT
Maintenance Notice - SchoolMessenger Presence Sites @ 4/9 11 PM CT - 4/10 12 AM CT
Resolved - This maintenance has concluded.
Apr 10, 13:01 CDT
Monitoring - System maintenance for SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Tuesday, April 9th, 2019, and is expected to conclude by 12:00 AM Central on Wednesday, April 10th, 2019. Total duration is expected to be up to one hour.

Users and visitors of SchoolMessenger Presence sites may experience intermittent accessibility during the maintenance window.
Apr 9, 16:38 CDT
Apr 8, 2019

No incidents reported.

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