Intrado Notifications Status

Intrado Notifications

All Systems Operational

CivicLive Operational

Communicate Operational

User Login Operational

Email delivery Operational

SMS (text messaging) delivery Operational

Phone call delivery Operational

Social Media Operational

SecureFile (secure document delivery) Operational

SafeArrival Operational

SchoolMessenger App Operational

GroupCast Operational

User Login Operational

Phone call delivery Operational

SMS (Text Messaging) delivery Operational

Email delivery Operational

Intrado Safety Shield Operational

Presence Operational

SafeMail Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

CivicLive Maintenance - 12/7 @ 11 PM to 12/8 @ 4 AM CT Dec 7, 23:00 - Dec 8, 04:00 CST

System maintenance for CivicLive hosted sites is scheduled to begin at 11:00 PM Central on Monday, December 12, 2020, and is expected to conclude by 5:00 AM Central on Tuesday, December 8, 2020.

Users and visitors of the affected CivicLive hosted sites may be unable to access the sites at times for the duration of the maintenance.
Posted on Nov 20, 16:34 CST

SchoolMessenger Presence Maintenance - 12/7 @ 11 PM CT to 12/8 @ 4 AM CT Dec 7, 23:00 - Dec 8, 04:00 CST

System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11 PM CT Central on Monday, December 7, 2020 and is expected to conclude by 4 AM Central on Tuesday, December 8, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Posted on Nov 20, 16:34 CST

SchoolMessenger Presence Maintenance - 12/10 @ 11 PM CT to 12/11 @ 4 AM CT Dec 10, 23:00 - Dec 11, 04:00 CST

System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11 PM CT Central on Thursday, December 10, 2020 and is expected to conclude by 4 AM Central on Friday, December 11, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Posted on Nov 20, 16:37 CST

Past Incidents

Dec 3, 2020

No incidents reported today.

Dec 2, 2020

SchoolMessenger Presence Maintenance - 12/1 @ 11 PM CT to 12/2 @ 4 AM CT

Completed - The scheduled maintenance has been completed.
Dec 2, 04:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:00 CST

Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11 PM CT Central on Tuesday, December 1, 2020, and is expected to conclude by 4 AM Central on Wednesday, December 2, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Nov 20, 16:33 CST

Dec 1, 2020

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

INC0709704 - (Canada) SchoolMessenger Communicate - SecureFile Email Link Error

Resolved - This incident has been resolved. SecureFile email links should now open without error.
Nov 24, 10:35 CST

Identified - Technical teams have identified an issue with Canada-based instances of the SecureFile (Secure Document Delivery) function of SchoolMessenger Communicate. Recipients of SecureFile emails that click the document link may receive an error message at this time.

Technical teams are working to resolve this error. Updates will be posted here as they occur.
Nov 24, 10:20 CST

INC0697120- School Messenger - Secure Document Delivery

Resolved - SchoolMessenger's SecureFile self-service functionality experienced performance issues and has been disabled for the small subset of customers who use it. The impacted customers may still use SecureFile without the self-service functionality.
Nov 24, 10:05 CST

Investigating - SchoolMessenger's SecureFile self-service functionality is experiencing performance issues. Customers may still use SecureFile without the self-service functionality until this is resolved.
Nov 13, 14:07 CST

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.