Intrado Notifications
All Systems Operational
CivicLive Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
Reporting/Surveys/Forms Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Operational
SafeMail Operational
Resource Central Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - Testing has confirmed that the CivicLive platform is functioning as designed. No further impact is expected.
Nov 24, 09:09 CST
Identified - Improvements are being seen to CivicLive page loads. Intrado continues work to ensure that the platform resumes normal operations.
Nov 24, 08:54 CST
Investigating - Intrado is currently investigating an issue causing CivicLive to load slowly or intermittently fail to load. Updates will be provided as they become available.
Nov 24, 08:13 CST
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021
Completed - The scheduled maintenance has been completed.
Nov 20, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:01 CST
Scheduled - Platform maintenance that will affect SchoolMessenger Communicate and GroupCast is scheduled to begin at 10:00 PM Central on Friday, November 19, 2021 and is expected to conclude by 3:00 AM Central on Saturday, November 20, 2021.

Every effort is made to minimize customer impact during periods of maintenance. During this maintenance period, SchoolMessenger Communicate and GroupCast services will become unavailable.
Nov 12, 12:52 CST
Nov 19, 2021
Nov 18, 2021

No incidents reported.

Nov 17, 2021
Resolved - This incident has been resolved.
Nov 17, 20:01 CST
Update - Intrado teams have worked to lessen the impact and continue to actively seek a complete resolution for the issue. In the meantime, if error messages or difficulties are experienced when accessing email attachments, they may typically be accessed upon retrying the attachment, preferably after waiting 10 minutes.
Nov 15, 11:20 CST
Update - Intrado teams continue to pursue the resolution of this issue; however, when recipients attempt to access email attachments, including Secure Document Delivery (SDD) files, in email messages sent from SchoolMessenger Communicate or GroupCast in the Canada region, they may still intermittently receive an error message. In the meantime, most attachments can be accessed upon retrying as a workaround.
Nov 10, 16:17 CST
Identified - Recipients of email messages sent from SchoolMessenger Communicate or GroupCast in the Canada region may still intermittently receive an error message when attempting to access attachments. Intrado continues to work toward the resolution of the issue. As a workaround in the interim, most attachments can now be accessed upon retrying.
Nov 10, 11:56 CST
Investigating - Intrado is investigating an issue in which attachments found in recipient emails sent from SchoolMessenger Communicate or GroupCast in the Canada region are intermittently not working. Recipients may receive an error message when attempting to access the attachments. Updates will be posted here as they are available.
Nov 10, 10:42 CST
Nov 16, 2021
Resolved - This incident has been resolved.
Nov 16, 15:11 CST
Identified - Intrado has determined that an issue originating with telephony carriers in the Canada region is causing inbound calls to SchoolMessenger Communicate in the Canada region to fail. This impacts the ability of parents attempting to report absences via SafeArrival, and other inbound communications. Intrado teams continue to monitor and actively pursue a resolution to the situation. Updates will be posted as more information becomes available.

Workarounds include parents using the SchoolMessenger mobile app or parent portal at https://go.schoolmessenger.ca/ to record absences, and school staff can use the Customer Web Portal to send broadcasts.
Nov 16, 13:51 CST
Nov 15, 2021
Nov 14, 2021

No incidents reported.