Intrado Notifications
All Systems Operational
CivicLive Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Operational
SafeMail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System Maintenance - SchoolMessenger SafeArrival - 10/23 11 PM CT - 10/24 2 AM CT Oct 23, 23:00 - Oct 24, 02:00 CDT
System maintenance for SchoolMessenger SafeArrival is scheduled to begin at 11:00 PM Central on Friday, October 23, 2020, and is expected to conclude by 2:00 AM Central on Saturday, October 24, 2020.

During this after-hours maintenance period, parent users may be temporarily unable to report future absences for a short time.
Posted on Oct 21, 12:18 CDT
Past Incidents
Oct 23, 2020

No incidents reported today.

Oct 22, 2020
SchoolMessenger Presence Maintenance - 10/21 @ 11 PM CT to 10/22 @ 4 AM CT
Completed - The scheduled maintenance has been completed.
Oct 22, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Wednesday, October 21, 2020, and is expected to conclude by 4:00 AM Central on Thursday, October 22, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Oct 16, 11:47 CDT
CivicLive Maintenance - 10/21 @ 11 PM CT to 10/22 @ 4 AM CT
Completed - The scheduled maintenance has been completed.
Oct 22, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 CDT
Scheduled - System maintenance for CivicLive hosted sites is scheduled to begin at 11:00 PM Central on Wednesday, October 21, 2020, and is expected to conclude by 4:00 AM Central on Thursday, October 22, 2020.

Users and visitors of the affected CivicLive hosted sites may be intermittently unable to access the sites for the duration of the maintenance.
Oct 16, 11:46 CDT
Oct 21, 2020
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
INC0672563
Resolved - A fix has been applied and this issue is now resolved.
Oct 17, 20:41 CDT
Update - Teams are being engaged on the Incident Command bridge to investigate the issue, determine impact, and assess mitigation options. Some websites may be loading slowly or appear unavailable.
Oct 17, 20:28 CDT
Investigating - Teams are being engaged on the Incident Command bridge to investigate the issue, determine impact, and assess mitigation options.
Oct 17, 20:17 CDT
System Maintenance - SchoolMessenger Communicate & SafeArrival - 10/16 11 PM CT - 10/17 2 AM CT
Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:02 CDT
Scheduled - System maintenance for SchoolMessenger Communicate and SafeArrival is scheduled to begin at 11:00 PM Central on Friday, October 16, 2020, and is expected to conclude by 2:00 AM Central on Saturday, October 17, 2020.

During the maintenance period, Communicate users may intermittently be unable to use the program, and SafeArrival may be inaccessible.
Oct 13, 12:41 CDT
System Maintenance - GroupCast - 10/16 11 PM CT - 10/17 2 AM CT
Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:02 CDT
Scheduled - System maintenance for GroupCast is scheduled to begin at 11:00 PM Central on Friday, October 16, 2020, and is expected to conclude by 2:00 AM Central on Saturday, October 17, 2020.

During the maintenance period, GroupCast users may intermittently be unable to use the program.
Oct 13, 12:37 CDT
Oct 16, 2020
CANCELLED: SchoolMessenger Presence Maintenance - 10/19 @ 11 PM CT to 10/20 @ 4 AM CT
Completed - Cancelled - This maintenance has been cancelled. If it is rescheduled, another notification will be sent.
Oct 16, 11:38 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Monday, October 19, 2020, and is expected to conclude by 4:00 AM Central on Tuesday, October 20, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Oct 7, 12:39 CDT
CANCELLED: CivicLive Maintenance - 10/19 @ 11 PM CT to 10/20 @ 4 AM CT
Completed - Cancelled - This maintenance has been cancelled. If it is rescheduled, another notification will be sent.
Oct 16, 11:37 CDT
Scheduled - System maintenance for CivicLive hosted sites is scheduled to begin at 11:00 PM Central on Monday, October 19, 2020, and is expected to conclude by 4:00 AM Central on Tuesday, October 20, 2020.

Users and visitors of CivicLive hosted sites may be intermittently unable to access the sites for the duration of the maintenance.
Oct 7, 12:40 CDT
Oct 15, 2020
INC0670660 - SchoolMessenger Server Links not working, and the Forms Responses providing an error of "System Error"
Resolved - Intrado teams have tested and confirmed that the roll back was successful and customers are no longer receiving the system error.
Oct 15, 10:39 CDT
Update - The forms portion of a change made last night (10/14/20) has been rolled back in an effort to mitigate the system errors being received by customers. Intrado teams are currently testing to confirm that this roll back has been successful.
Oct 15, 10:27 CDT
Investigating - Intrado is investigating an issue where some customers are unable to access the COVID19 symptoms tracker forms. For those that can access these links, responses are unable to be seen, and are receiving a system error.
Oct 15, 09:53 CDT
SchoolMessenger Presence Maintenance - 10/14 @ 11 PM CT to 10/15 @ 4 AM CT
Completed - The scheduled maintenance has been completed.
Oct 15, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Wednesday, October 14, 2020, and is expected to conclude by 4:00 AM Central on Thursday, October 15, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Oct 7, 12:11 CDT
Oct 14, 2020
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020
System Maintenance - SchoolMessenger Communicate - 10/9 @ 10 PM CT - 10/10 @ 2 AM CT
Completed - The scheduled maintenance has been completed.
Oct 10, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 CDT
Scheduled - System maintenance for SchoolMessenger Communicate is scheduled to begin at 10:00 PM Central on Friday, October 9, 2020, and is expected to conclude by 2:00 AM Central on Saturday, October 10, 2020.

During the maintenance period, Communicate users may be unable to use the program.
Oct 1, 14:10 CDT
System Maintenance - GroupCast - 10/9 @ 10 PM CT - 10/10 @ 2 AM CT
Completed - The scheduled maintenance has been completed.
Oct 10, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 CDT
Scheduled - System maintenance for GroupCast is scheduled to begin at 10:00 PM Central on Friday, October 9, 2020, and is expected to conclude by 2:00 AM Central on Saturday, October 10, 2020.

During the maintenance period, GroupCast users may be unable to use the program.
Oct 1, 14:09 CDT
Oct 9, 2020
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