West Notifications Status

West Notifications

All Systems Operational

Communicate Operational

User Login Operational

Email delivery Operational

SMS (text messaging) delivery Operational

Phone call delivery Operational

Social Media Operational

SecureFile (secure document delivery) Operational

SafeArrival Operational

SchoolMessenger App Operational

GroupCast Operational

User Login Operational

Phone call delivery Operational

SMS (Text Messaging) delivery Operational

Email delivery Operational

Presence Operational

CivicLive Operational

SafeMail Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 17, 2019

SchoolMessenger Presence Maintenance - 7/16 @ 11 PM CT to 7/17 @ 12:01 AM CT

Completed - The scheduled maintenance has been completed.
Jul 17, 00:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 CDT

Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Tuesday July 16th, 2019, and is expected to conclude by 12:01 AM Central on Wednesday, July 17th, 2019.

Although downtime is not expected, users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Jul 15, 16:26 CDT

Jul 15, 2019

INC0303295 - Certain SchoolMessenger Presence Sites Down

Resolved - This incident has been resolved.
Jul 15, 14:17 CDT

Monitoring - At this time, all previously affected SchoolMessenger Presence sites that were down are accessible and functioning normally.

Technical teams are continuing to monitor the situation. Any status changes will be posted here should they occur.

Click "Subscribe to Updates" above to subscribe to incident and maintenance notifications for the products of your choice via email for all updates or via SMS for resolution notifications.
Jul 15, 13:21 CDT

Investigating - At 12:00 PM Central, certain SchoolMessenger Presence sites began to experience runtime errors when users and visitors attempt to access them.

If your site is accessible, then it is not affected by this partial outage.

Technical teams were immediately alerted and are actively troubleshooting the issue.

Updates will be posted here as they occur.

Please click "Subscribe to Updates" above to subscribe to incident and maintenance notifications for the products of your choice via email for all updates or via SMS for resolution notifications.
Jul 15, 12:24 CDT

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

CivicLive Maintenance - 7/11 @ 11 PM CT to 7/12 @ 6 AM CT

Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:00 CDT

Scheduled - System maintenance for CivicLive hosted sites is scheduled to begin at 11:00 PM Central on Thursday, July 11th, 2019, and is expected to conclude by 6:00 AM Central on Friday, July 12th, 2019.

Although any periods of downtime are expected to be minor and brief, users and visitors of CivicLive hosted sites may be intermittently unable to access the sites for the duration of the maintenance.
Jul 9, 16:36 CDT

SchoolMessenger Presence Maintenance - 7/11 @ 11 PM CT to 7/12 @ 6 AM CT

Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:00 CDT

Scheduled - System maintenance for SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Thursday, July 11th, 2019, and is expected to conclude by 6:00 AM Central on Friday, July 12th, 2019.

Although any periods of downtime are expected to be minor and brief, users and visitors of SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Jul 9, 16:34 CDT

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

CivicLive Maintenance - 7/3 @ 12:30 AM CT to 7/3 @ 1:30 AM CT

Completed - The scheduled maintenance has been completed.
Jul 3, 01:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 00:30 CDT

Scheduled - System maintenance for CivicLive hosted sites is scheduled to begin at 12:30 AM Central on Wednesday, July 3rd, 2019, and is expected to conclude by 1:30 AM Central on Wednesday, July 3rd, 2019.

Although downtime is not expected, users and visitors of CivicLive hosted sites may be intermittently unable to access the sites for the duration of the maintenance.
Jun 28, 11:38 CDT

SchoolMessenger Presence Maintenance - 7/3 @ 12:30 AM CT to 7/3 @ 1:30 AM CT

Completed - The scheduled maintenance has been completed.
Jul 3, 01:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 00:30 CDT

Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 12:30 AM Central on Wednesday, July 3rd, 2019, and is expected to conclude by 1:30 AM Central on Wednesday, July 3rd, 2019.

Although downtime is not expected, users and visitors of SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Jun 28, 11:37 CDT