West Notifications
All Systems Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Presence Operational
CivicLive Operational
SafeMail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2019
Completed - The scheduled maintenance has been completed.
Oct 19, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:59 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 10:59 PM Central on Friday, October 18th 2019, and is expected to conclude by 2:00 AM Central on Saturday, October 19th 2019.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Oct 7, 12:14 CDT
Oct 17, 2019
Completed - The scheduled maintenance has been completed.
Oct 17, 23:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:00 CDT
Scheduled - Emergency maintenance for all CivicLive hosted sites has been scheduled for this evening due to an urgent need to reboot the system that provides the functionality for the Emergency Banner feature of all CivicLive hosted sites.

If your CivicLive hosted site does not utilize the Emergency Banner feature, you will not experience any impact as a result of this maintenance window.

The emergency maintenance is scheduled to begin at 11:00 PM Central on Thursday, October 17th 2019 (tonight) and is expected to conclude by 11:05 PM Central on Thursday, October 17th 2019 the same day.

During the 5-minute maintenance window, Emergency Banner(s) on the CivicLive hosted sites utilizing the feature will not display, but all sites will remain functional otherwise for users and visitors.
Oct 17, 18:06 CDT
Completed - The scheduled maintenance has been completed.
Oct 17, 23:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 23:00 CDT
Scheduled - Emergency maintenance for all SchoolMessenger Presence sites has been scheduled for this evening due to an urgent need to reboot the system that provides the functionality for the Emergency Banner feature of all Presence sites.

If your Presence site does not utilize the Emergency Banner feature, you will not experience any impact as a result of this maintenance window.

The emergency maintenance is scheduled to begin at 11:00 PM Central on Thursday, October 17th 2019 (tonight) and is expected to conclude by 11:05 PM Central on Thursday, October 17th 2019 the same day.

During the 5-minute maintenance window, Emergency Banner(s) on the Presence sites utilizing the feature will not display, but all sites will remain functional otherwise for users and visitors.
Oct 17, 18:04 CDT
Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019
Completed - The scheduled maintenance has been completed.
Oct 5, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 CDT
Scheduled - System maintenance for SchoolMessenger Communicate is scheduled to begin at 10:00 PM Central on Friday, October 4th 2019, and is expected to conclude by 2:00 AM Central on Saturday, October 5th 2019.

Users of SchoolMessenger Communicate may be intermittently unable to use the program during the potential impact window of the maintenance.
Sep 24, 12:52 CDT
Completed - The scheduled maintenance has been completed.
Oct 5, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 CDT
Scheduled - System maintenance for GroupCast is scheduled to begin at 10:00 PM Central on Friday, October 4th 2019, and is expected to conclude by 2:00 AM Central on Saturday, October 5th 2019.

Users of GroupCast may be intermittently unable to use the program during the potential impact window of the maintenance.
Sep 24, 12:50 CDT
Completed - The scheduled maintenance has been completed.
Oct 5, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:59 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 10:59 PM Central on Friday, October 4th 2019, and is expected to conclude by 1:00 AM Central on Saturday, October 5th.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Sep 24, 16:06 CDT