West Notifications
All Systems Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Presence Operational
CivicLive Operational
SafeMail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2019

No incidents reported today.

May 20, 2019
INC0258337 - Intermittent Availability with Certain CivicLive hosted sites.
Resolved - All services have been restored as of 5:30 CT.
May 20, 17:49 CDT
Identified - As of 5:19 PM Central, those CivicLive hosted sites that were reported as experiencing intermittent availability issues are still being affected due to an issue with a service provider.

Technical teams have identified the issue and continue to work with the service provider to mitigate impact.

Updates will be posted here as they occur.

Please subscribe to incidents using the "Subscribe to Updates" button above via email for all updates or via SMS for resolution notification.
May 20, 17:19 CDT
Investigating - At this time, certain CivicLive hosted sites are experiencing intermittent availability issues. Technical teams were immediately alerted and are actively investigating the issue.

Updates will be posted here as they occur.

Please subscribe to incidents using the "Subscribe to Updates" button above via email for all updates or via SMS for resolution notification.
May 20, 16:10 CDT
INC0258337 - Intermittent availability for Certain SchoolMessenger Presence Sites
Resolved - All services have been restored as of 5:30 CT.
May 20, 17:48 CDT
Identified - As of 5:19 PM Central, those SchoolMessenger Presence sites that were reported as experiencing intermittent availability issues are still being affected due to an issue with a service provider.

Technical teams have identified the issue and continue to work with the service provider to mitigate impact.

Updates will be posted here as they occur.

Please subscribe to incidents using the "Subscribe to Updates" button above via email for all updates or via SMS for resolution notification.
May 20, 17:19 CDT
Investigating - At this time, certain SchoolMessenger Presence sites are experiencing intermittent availability issues. Technical teams were immediately alerted and are actively investigating the issue.

Updates will be posted here as they occur.

Please subscribe to incidents using the "Subscribe to Updates" button above via email for all updates or via SMS for resolution notification.
May 20, 15:28 CDT
May 19, 2019

No incidents reported.

May 18, 2019
INC0256754 - Intermittent Accessibility for Certain SchoolMessenger Presence Sites
Resolved - This incident is confirmed to have been resolved.
May 18, 08:35 CDT
Monitoring - It has been confirmed by the technical teams that as of 12:09 AM Central, SchoolMessenger Presence sites previously affected by the issue are now accessible and functioning normally.

Technical teams are monitoring closely for any changes in status, which will be posted here as they may occur.
May 18, 00:58 CDT
Investigating - As of 11:38 PM Central, the intermittent accessibility issues that began at 10:09 PM Central are still ongoing for certain SchoolMessenger Presence sites due to an external issue with a service provider. Technical teams continue to work with the service provider to troubleshoot and mitigate the issue.

Updates will be posted here as they occur.

To subscribe to this and all future incident and maintenance notifications, please click "Subscribe to Updates" above. You can subscribe via email for all updates, and/or via SMS for initial and resolution text messages.
May 17, 23:39 CDT
May 16, 2019
SchoolMessenger Presence Maintenance Notification 5/15/19 10:59 PM CT - 5/16/19 4:00 AM CT
Completed - The scheduled maintenance has been completed.
May 16, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:59 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 10:59 PM Central on Wednesday, May 15th, 2019, and is expected to conclude by 4:00 AM Central on Thursday, May 16th, 2019.

Users and visitors of SchoolMessenger Presence sites may experience intermittent accessibility during the maintenance window.
May 14, 19:00 CDT
May 15, 2019
INC0254740 - Intermittent Accessibility for Certain SchoolMessenger Presence Sites
Resolved - This incident is confirmed to have been resolved.
May 15, 18:17 CDT
Monitoring - As of 5:17 PM Central, SchoolMessenger Presence sites previously affected by the intermittent accessibility issues are now accessible and functioning normally.

Technical teams are monitoring, and any changes in status will be posted here as they may occur.

Please subscribe to incident and maintenance notifications using the "Subscribe to Updates" button above via email for all updates and/or via SMS for resolution notification.
May 15, 17:40 CDT
Investigating - At this time, certain SchoolMessenger Presence sites are experiencing intermittent accessibility issues. Technical teams were immediately alerted and are actively investigating the issue.

Updates will be posted here as they occur.

Please subscribe to incidents using the "Subscribe to Updates" button above via email for all updates or via SMS for resolution notification.
May 15, 17:00 CDT
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

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