Intrado Notifications
All Systems Operational
CivicLive Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Operational
SafeMail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System maintenance for CivicLive hosted sites is scheduled to begin at 11:00 PM Central on Monday, December 12, 2020, and is expected to conclude by 5:00 AM Central on Tuesday, December 8, 2020.

Users and visitors of the affected CivicLive hosted sites may be unable to access the sites at times for the duration of the maintenance.
Posted on Nov 20, 16:34 CST
System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11 PM CT Central on Monday, December 7, 2020 and is expected to conclude by 4 AM Central on Tuesday, December 8, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Posted on Nov 20, 16:34 CST
System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11 PM CT Central on Thursday, December 10, 2020 and is expected to conclude by 4 AM Central on Friday, December 11, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Posted on Nov 20, 16:37 CST
Past Incidents
Dec 3, 2020

No incidents reported today.

Dec 2, 2020
Completed - The scheduled maintenance has been completed.
Dec 2, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:00 CST
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11 PM CT Central on Tuesday, December 1, 2020, and is expected to conclude by 4 AM Central on Wednesday, December 2, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Nov 20, 16:33 CST
Dec 1, 2020
Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Resolved - This incident has been resolved. SecureFile email links should now open without error.
Nov 24, 10:35 CST
Identified - Technical teams have identified an issue with Canada-based instances of the SecureFile (Secure Document Delivery) function of SchoolMessenger Communicate. Recipients of SecureFile emails that click the document link may receive an error message at this time.

Technical teams are working to resolve this error. Updates will be posted here as they occur.
Nov 24, 10:20 CST
Resolved - SchoolMessenger's SecureFile self-service functionality experienced performance issues and has been disabled for the small subset of customers who use it. The impacted customers may still use SecureFile without the self-service functionality.
Nov 24, 10:05 CST
Investigating - SchoolMessenger's SecureFile self-service functionality is experiencing performance issues. Customers may still use SecureFile without the self-service functionality until this is resolved.
Nov 13, 14:07 CST
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.