Intrado Notifications
All Systems Operational
CivicLive Operational
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Intrado Safety Shield Operational
Presence Operational
SafeMail Operational
Resource Central Operational
90 days ago
100.0 % uptime
Today
Talentova Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
System maintenance for CivicLive, SchoolMessenger Presence, Talentova and Resource Central sites is scheduled to begin at 11:00 PM Central on Friday, March 5, 2021 and is expected to conclude by 3:00 AM Central on Saturday, March 6, 2021.

Users and visitors of CivicLive, Presence, Talentova and Resource Central sites may experience a momentary service interruption during a portion of the maintenance.
Posted on Mar 2, 16:34 CST
System maintenance for SchoolMessenger Communicate (USA region) and GroupCast is scheduled to begin at 11:00 PM Central on Friday, March 05, 2021 and is expected to conclude by 2:00 AM Central on Saturday, March 06, 2021.

There will be a brief period in which the services will be offline, so users may be unable to access Communicate (USA region) and GroupCast at times during the maintenance.
Posted on Mar 1, 19:29 CST
System maintenance for SchoolMessenger Communicate (USA and Canada regions) and GroupCast is scheduled to begin at 10:00 PM Central on Friday, March 12, 2021 and is expected to conclude by 3:00 AM Central on Saturday, March 13, 2021.

There will be a brief period in which the services will be offline, so users may be unable to access Communicate (USA and CA regions) and GroupCast at times during the maintenance.
Posted on Mar 1, 19:32 CST
Past Incidents
Mar 3, 2021

No incidents reported today.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021
Completed - The scheduled maintenance has been completed.
Feb 27, 02:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 22:02 CST
Scheduled - System maintenance to Increase CPU cores allocated from 4 to 8, which will improve the stability of the platform. This is scheduled to begin at 10:01PM Central on Friday, February 26, 2021 and is expected to conclude by 2:01AM Central on Saturday, February 27, 2021.


Users and visitors of CivicLive, Presence, ResourceCentral and Talentova sites may experience a momentary service interruption during a portion of the maintenance.
Feb 26, 12:01 CST
Feb 26, 2021
Resolved - Earlier today, Some SchoolMessenger Communicate users were experiencing undeliverable message errors for SMS services, due to a third-party outage. We have confirmed that the service is restored.
Feb 26, 10:50 CST
Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - No further impact has been detected. This incident is resolved.
Feb 23, 21:26 CST
Monitoring - Presence, CivicLive, ResourceCentral & Talentova sites are operational and technical teams continue to monitor for stability.
Feb 23, 20:07 CST
Investigating - Intrado teams are investigating an issue with CivicLive, SchoolMessenger Presence, and Talentova may be intermittently inaccessible. Updates will be posted here as they become available.
Feb 23, 19:50 CST
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 CST
Scheduled - System maintenance for United States-based instances of SchoolMessenger Communicate and GroupCast is scheduled to begin at 11:00 PM Central on Friday, February 19, 2021 and is expected to conclude by 3:00 AM Central on Saturday, February 20, 2021.

Users of US-based Communicate and GroupCast may be intermittently unable to use these programs for the duration of the maintenance.
Feb 15, 14:58 CST
Completed - The scheduled maintenance has been completed.
Feb 20, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:00 CST
Scheduled - System maintenance for Canada-based instances of SchoolMessenger Communicate is scheduled to begin at 10:00 PM Central on Friday, February 19, 2021 and is expected to conclude by 2:00 AM Central on Saturday, February 20, 2021.

Users of Canada-based Communicate may be intermittently unable to use the program for the duration of the maintenance.
Feb 15, 13:06 CST
Feb 19, 2021
Resolved - All Presence, CivicLive, and Talentova sites were unavailable. The issue has been resolved. Technical teams will continue to monitor.
Feb 19, 02:16 CST
Feb 18, 2021
Completed - The scheduled maintenance has been completed.
Feb 18, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:01 CST
Scheduled - An unplanned system maintenance for CivicLive, SchoolMessenger Presence, and Talentova sites is scheduled to begin at 11:00 PM Central tonight, Wednesday, February 17, 2021 and is expected to conclude by 1:00 AM Central on Thursday, February 18, 2021, for a potential duration of two hours.

Users and visitors of CivicLive, Presence, and Talentova sites may experience a momentary service interruption during a portion of the maintenance.
Feb 17, 18:11 CST
Feb 17, 2021
Resolved - Some Canadian users were experiencing errors when attempting to log into their SchoolMessenger user accounts. Intrado teams have resolved this issue.
Feb 17, 09:51 CST