SchoolMessenger Solutions (EDU)
Scheduled Maintenance for All Presence Websites on 12/14 at 10 PM CT
Monitoring - This week on Friday, December 14th at 10 PM CT until 12:00 PM CT, the SchoolMessenger Presence platform will be upgraded.

During the maintenance window, intermittent downtime may be experienced by some users.

To be up to date on future maintenance, please visit the Maintenance section below on this page, which links to the corresponding Maintenance notification pages for your SchoolMesenger solutions on Resource Central. You can also bookmark those Resource Central pages at any time to access them directly.

Note: If you do not currently have a Resource Central Account, users of SchoolMessenger solutions can create a free account quickly by clicking the "Sign Up" button on the page in the links below. Accounts are typically approved and accessible within 24 hours.
Dec 10, 10:12 CST
Communicate Operational
Email delivery   Operational
SMS (text messaging) delivery   Operational
Phone call delivery   Operational
Social Media   Operational
SecureFile (secure document delivery)   Operational
SafeArrival   Operational
SM App   Operational
Presence   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Communicate and Presence Scheduled Maintenance Dec 31, 00:00 - Jun 1, 03:00 CST
Please use the below link to access scheduled Presence maintenance updates on our Resource Central page.

https://resourcecentral.schoolmessenger.com/presence/scheduled_maintenance

Please use the below link to access scheduled Communicate maintenance updates on our Resource Central page.

https://resourcecentral.schoolmessenger.com/communicate/scheduled_maintenance
Posted on Nov 13, 15:09 CST
Past Incidents
Dec 11, 2018

No incidents reported today.

Dec 9, 2018
INC0135382 - Intermittent Accessiblity with Certain Presence Sites
Resolved - This incident has been resolved.

Please visit this page for future incidents as they may occur for real-time updates.
Dec 9, 03:34 CST
Monitoring - Early this morning, intermittent accessibility issues with a handful of SchoolMessenger Presence Sites began.

The issue has since been resolved, and the situation is being monitored by technical teams. Any changes in status will be updated here.

Please subscribe to this incident for updates in real time via email and/or SMS.
Dec 9, 02:52 CST
Investigating - Early this morning, intermittent accessibility issues with a handful of SchoolMessenger Presence Sites began. The technical teams were alerted and are currently investigating the situation.

Updates will be posted here as new information is available.

Please subscribe to this incident for updates in real time via email and/or SMS.
Dec 9, 02:21 CST
Dec 8, 2018
Maintenance 12/7 9PM CT - 12/8 5 AM CT for Presence Servers
Resolved - This incident has been resolved.
Dec 8, 06:04 CST
Monitoring - This weekend beginning Friday, December 7th at 9:00 PM CT until Saturday, December 8th at 5:00 AM CT, all SchoolMessenger Presence servers will be upgraded.

During the maintenance window, intermittent downtime may be experienced by some users.

To be up to date on future maintenance, please visit the Maintenance section below on this page, which links to the corresponding Maintenance notification pages for your SchoolMessenger solutions on Resource Central. You can also bookmark those Resource Central pages at any time to access them directly.

Note: If you do not currently have a Resource Central account, users of SchoolMessenger solutions can create a free account quickly by clicking the "Sign Up" button on the page in the links below. Accounts are typically approved and accessible within 24 hours.
Dec 4, 11:38 CST
Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 3, 2018
INC0131231 - Canadian SchoolMessenger Customers are encountering issues sending broadcasts, logging into the SchoolMessenger App and using SafeArrival features for attendance.
Resolved - Beginning this morning at 4:45 AM CT, for Canadian customers, broadcasts sent from the SchoolMessenger Communicate platform began to experience issues, and functionality in the SchoolMessenger App and SafeArrival App for Canadian users were also experiencing performance issues.

As of now, Communicate, SchoolMessenger App, SafeArrival App, and related features are functioning normally, and the issue is confirmed to have been resolved.

Visit this page to subscribe to future incidents as the occur for real-time updates via email and/or SMS.
Dec 3, 12:15 CST
Monitoring - Beginning this morning at 4:45 AM CT, for Canadian customers, broadcasts sent from the SchoolMessenger Communicate platform began to experience issues, and functionality in the SchoolMessenger App and SafeArrival App for Canadian users were also experiencing performance issues.

As of now, Communicate, SchoolMessenger App, SafeArrival App, and related features are functioning normally.

The technical teams are closely monitoring the situation. Any status changes or updates will be posted here as they occur.

Please subscribe to this incident for real-time updates via email and/or SMS.
Dec 3, 10:57 CST
Identified - Beginning this morning at 4:45 AM CT, for Canadian customers, broadcasts sent from the SchoolMessenger Communicate platform began to experience issues. The issue affects the SMS, Email and Phone destinations for broadcasts, including SafeArrival broadcasts.

Functionality in the SchoolMessenger App and SafeArrival App for Canadian users are also experiencing performance issues.

For all affected products, the issues continue intermittently.

The technical teams continue to actively research the problem in order to mitigate impact as soon as possible.

In the meantime, parents can call their school district's inbound number to report absences.

Please subscribe to this incident for real-time updates via email and/or SMS.
Dec 3, 10:17 CST
Investigating - This morning at 4:45 AM CST, The Canadian based SchoolMessenger platform is experiencing intermittent issues when sending out a broadcast on the SchoolMessenger site. This includes the SMS, Email and Phone attempts in a broadcast. The SchoolMessenger App and SafeArrival App for Canadian based customers is also encountering issues. The technical team is immediately investigating these issues and we will update this page as soon as another update is available.

Parents can call their school districts inbound number to report absences in the meantime as work around.

Please subscribe to incidents on this page for real-time updates via email and/or SMS.
Dec 3, 06:20 CST
Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Intermittent issues with certain Presence Websites
Resolved - This morning at 6:45 AM CT, certain Presence sites began experiencing intermittent issues during attempts to access them. Service has returned to normal functionality as of 8:00 AM CT.

At this time, the issue has been resolved since 8:00 AM CT, and the technical teams will remain vigilant.

Please subscribe to incidents on this page for real-time updates via email and/or SMS.
Nov 29, 11:52 CST
Monitoring - This morning at 6:45 AM CT, certain Presence sites began experiencing intermittent issues during attempts to access them. Service has returned to normal functionality as of 8:00 AM CT.

The technical teams are continuing to monitor the Presence sites.

Any changes to the state of the sites will be updated here.

Please subscribe to this incident for real-time updates via email and/or SMS.
Nov 29, 10:48 CST
Identified - Earlier this morning, certain Presence Websites began experiencing intermittent issues when trying to accessing them. Our technical team has been informed and they are actively investigating this matter. We will update this page when more information is available.
Nov 29, 07:52 CST
Investigating - Earlier this morning, certain Presence Websites began experiencing intermittent issues when accessing them. This has been reported to our technical team and they are currently investigating this. We will update this page when more information is available.
Nov 29, 06:50 CST
Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.

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