Intrado Notifications
Identified - Due to the increased need for communication caused by growing concerns about the Coronavirus, the number of broadcasts sent from SchoolMessenger Communicate has increased significantly and may continue to do so at certain times of the day. This may result in some broadcasts reaching their intended recipients more slowly than normal.

Your communications are important to us, and technical teams are working diligently to ensure that performance is as efficient as possible throughout this increased volume of broadcasts.

If your broadcast is not urgent or is not required to be sent today, more optimal performance may be seen by sending the broadcast on another date or time.
Apr 1, 14:32 CDT
Investigating - Due to the increased need for communication caused by growing concerns about the Coronavirus, the number of broadcasts sent from SchoolMessenger Communicate has increased significantly and may continue to do so at certain times of the day. This may result in some broadcasts reaching their intended recipients more slowly than normal.

Your communications are important to us, and technical teams are working diligently to ensure that performance is as efficient as possible throughout this increased volume of broadcasts.

If your broadcast is not urgent or is not required to be sent today, more optimal performance may be seen by sending the broadcast on another date or time.
Mar 13, 08:54 CDT
Communicate Operational
User Login Operational
Email delivery Operational
SMS (text messaging) delivery Operational
Phone call delivery Operational
Social Media Operational
SecureFile (secure document delivery) Operational
SafeArrival Operational
SchoolMessenger App Operational
GroupCast Operational
User Login Operational
Phone call delivery Operational
SMS (Text Messaging) delivery Operational
Email delivery Operational
Presence Operational
CivicLive Operational
SafeMail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Tuesday, April 7th, 2020, and is expected to conclude by 3:00 AM Central on Wednesday, April 8th, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Posted on Apr 2, 17:35 CDT
System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Thursday, April 16th, 2020, and is expected to conclude by 4:00 AM Central on Friday, April 17th, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Posted on Mar 27, 11:08 CDT
System maintenance for CivicLive hosted sites is scheduled to begin at 11:00 PM Central on Thursday, April 23rd, 2020, and is expected to conclude by 4:00 AM Central on Friday, April 24th, 2020.

Users and visitors of CivicLive hosted sites may be intermittently unable to access the sites for the duration of the maintenance.
Posted on Apr 2, 17:38 CDT
System maintenance for SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Thursday, April 23rd, 2020, and is expected to conclude by 4:00 AM Central on Friday, April 24th, 2020.

Users and visitors of SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Posted on Apr 2, 17:37 CDT
Past Incidents
Apr 4, 2020
Completed - The scheduled maintenance has been completed.
Apr 4, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:00 CDT
Scheduled - System maintenance for GroupCast is scheduled to begin at 10:00 PM Central on Friday, April 3rd, 2020 and is expected to conclude by 2:00 AM Central on Saturday, April 4th, 2020.

During the maintenance period, GroupCast users may intermittently be unable to use the program.
Mar 27, 20:32 CDT
Completed - The scheduled maintenance has been completed.
Apr 4, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:00 CDT
Scheduled - System maintenance for SchoolMessenger Communicate is scheduled to begin at 10:00 PM Central on Friday, April 3rd, 2020 and is expected to conclude by 2:00 AM Central on Saturday, April 4th, 2020.

During the maintenance period, Communicate users may intermittently be unable to use the program.
Mar 27, 20:30 CDT
Apr 2, 2020
Completed - This maintenance has been canceled and rescheduled. Depending on your notification subscription preferences, you may receive one or more further notifications of cancellation/rescheduling of maintenance tonight.
Apr 2, 17:32 CDT
Scheduled - System maintenance for CivicLive hosted sites is scheduled to begin at 11:00 PM Central on Thursday, April 16th, 2020, and is expected to conclude by 4:00 AM Central on Friday, April 17th, 2020.

Users and visitors of CivicLive hosted sites may be intermittently unable to access the sites for the duration of the maintenance.
Mar 27, 11:09 CDT
Completed - This maintenance has been canceled and rescheduled.
Apr 2, 17:31 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Thursday, April 9th, 2020, and is expected to conclude by 4:00 AM Central on Friday, April 10th, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Mar 27, 11:07 CDT
Completed - This maintenance has been canceled and rescheduled. Depending on your notification subscription preferences, you may receive one or more further notifications of cancellation/rescheduling of maintenance tonight.
Apr 2, 17:29 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Thursday, April 2nd, 2020, and is expected to conclude by 4:00 AM Central on Friday, April 3rd, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Mar 17, 16:34 CDT
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020
Completed - The scheduled maintenance has been completed.
Mar 28, 00:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:01 CDT
Scheduled - As a result of performance issues noted in the last 24 hours, to improve performance, a short emergency maintenance window is being conducted for CivicLive hosted sites tonight, Saturday, March 28th, 2020 starting at 12:00 AM Central, and it is expected to conclude on or before 12:30 AM Central, 30 minutes later.

During the maintenance period, CivicLive hosted sites may be unavailable for users and visitors.
Mar 27, 20:42 CDT
Mar 27, 2020
Resolved - Impact has ceased for this incident, but technical teams continue to monitor the situation.
Mar 27, 20:26 CDT
Investigating - This afternoon, certain CivicLive sites began experiencing intermittent latency when loading the sites.

Technical teams were immediately alerted and continue to investigate the issue. Updates will be posted here as they occur.

If your CivicLive site is loading and can be accessed without issue, then this incident does not affect your site.
Mar 27, 19:00 CDT
Mar 26, 2020
Completed - This maintenance has been canceled, and will be rescheduled.
Mar 26, 19:10 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 10:00 PM Central on Wednesday, April 15th, 2020, and is expected to conclude by 12:00 AM Central on Thursday, April 16th, 2020 two hours later.

Although no impact is expected for this maintenance, users and visitors of the affected SchoolMessenger Presence sites may potentially be intermittently unable to access the sites for the duration of the maintenance.
Mar 17, 16:39 CDT
Completed - This maintenance has been canceled, and will be rescheduled.
Mar 26, 19:09 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Monday, April 6th, 2020, and is expected to conclude by 4:00 AM Central on Tuesday, April 7th, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Mar 17, 16:36 CDT
Completed - This maintenance has been canceled. You will receive notification if it is rescheduled in the same manner.
Mar 26, 19:08 CDT
Scheduled - System maintenance for CivicLive hosted sites is scheduled to begin at 11:00 PM Central on Monday, April 6th, 2020, and is expected to conclude by 4:00 AM Central on Tuesday, April 7th, 2020.

Users and visitors of CivicLive hosted sites may be intermittently unable to access the sites for the duration of the maintenance.
Mar 17, 16:42 CDT
Completed - This maintenance has been canceled, and will be rescheduled. Depending on your notification subscription preferences, you may receive multiple cancellation notices tonight.
Mar 26, 19:05 CDT
Scheduled - System maintenance for certain SchoolMessenger Presence sites is scheduled to begin at 11:00 PM Central on Thursday, March 26th, 2020, and is expected to conclude by 3:00 AM Central on Friday, March 27th, 2020.

Users and visitors of the affected SchoolMessenger Presence sites may be intermittently unable to access the sites for the duration of the maintenance.
Mar 17, 16:31 CDT
Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.