At 10:55 AM CST, the service provider that enables phone support for your SchoolMessenger solutions began to experience technical difficulties. They were immediately contacted and are working on mitigating the issue. This is causing the inbound 800 support phone number to be unreachable by customers for the duration of the outage.
As a workaround in the meantime, customers can email firstname.lastname@example.org
or chat in for support if needed.
Updates will be posted here as the status of the service provider changes.